1
Introduction
Welcome to the Privacy Policy 365 Slot. We understand that privacy is a matter of great importance to every Malaysian player. This document was created not merely to fulfil legal requirements, but because we are genuinely committed to protecting your personal information wholeheartedly.
365 Slot operates as an online casino and Sports Betting platform serving players in Malaysia. In our day-to-day operations, we need to collect certain personal data to provide you with a safe, fair and enjoyable experience. Every piece of information we collect has a clear purpose, and we never collect more than what is necessary.
This Privacy Policy transparently explains: what data we collect, why we need it, how it is used, who it may be shared with and what your rights are as a player 365 Slot regarding your personal data.
Legal basis: 365 Slot complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. In the event of any conflict between a translated version and this Malay version, the Malay version shall prevail.
2
Personal Data We Collect
365 Slot collects various categories of personal data depending on how you interact with our platform. Below is a breakdown of the types of data collected:
A. Data You Provide Directly
- Registration information: Full name, date of birth, MyKad number, email address, phone number, residential address in Malaysia.
- Financial information: Bank account numbers, e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow), and information required for FPX processing via Maybank2u or CIMB Clicks.
- KYC documents: MyKad copy, bank statements, proof of address — collected when required for identity verification.
- Support communications: Any messages, complaints or enquiries you send to our support team via Live Chat or email.
B. Data Collected Automatically
- Technical data: IP address, web browser type, operating system, screen resolution, device name.
- Usage data: Pages visited, games played (slots, baccarat, Live Casino, Sports Betting), session duration, login frequency.
- Transaction data: Deposit, withdrawal, betting and winnings history in MYR.
- Location data: Approximate location based on IP address for compliance and fraud prevention purposes.
C. Data from Third Parties
- Verification information from your payment provider when you make a deposit or withdrawal.
- Identity verification data from third-party KYC agencies used to ensure platform security.
3
How We Use Your Personal Data
All data collected by 365
Slot used for clearly defined and lawful purposes. Below is a full breakdown of how your data is used:
- Account management: Creating and maintaining an account 365 Slot you, process your login, and keep your account secure.
- Payment processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, and managing withdrawals to your bank account or e-wallet in MYR.
- Service provision: Gives you access to all games on the platform, including video slots, baccarat, Live Casino, and Sports Betting such as Malaysia Super League football, EPL, badminton, and e-sports.
- Security & fraud prevention: Detecting and preventing fraud, money laundering, multi-account usage and any activity that violates Terms & Conditions us.
- Legal compliance: Meeting legal obligations under Malaysia's PDPA, anti-money laundering (AML) requirements and other applicable regulatory requirements.
- Customer support: Responding to enquiries, resolving complaints and providing technical assistance to you.
- Marketing (with consent): Sending information about promotions, bonuses, and the latest offers from 365 Slot — only if you have given consent to receive marketing communications.
- Platform improvements: Analyses usage patterns to improve your gaming experience, our interface and overall platform performance.
Data minimisation principle: We only collect and use data that is strictly necessary for the stated purposes. We do not collect data in excess of what is needed, nor do we retain it longer than required.
4
Sharing Data with Third Parties
365 Slot does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data:
- Payment providers: Transaction data is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks (via DuitNow, FPX, Maybank2u, CIMB Clicks) as necessary to process your deposits and withdrawals in MYR.
- Technology service provider: Companies that help us operate our platform infrastructure, servers, analytics, and customer support services — all bound by strict data protection agreements.
- Identity verification agency (KYC): Identity verification information is shared with accredited KYC providers for age and identity verification purposes.
- Legal authorities: We are required to disclose data when ordered to do so by a court, law enforcement agencies or a competent regulatory authority in Malaysia.
- Game providers: Minimal session data is shared with game software providers (such as slots and Live Casino providers) solely for the purpose of calculating game outcomes.
All third parties we work with are required to comply with data protection standards equal to or higher than our own. We periodically review these agreements to ensure ongoing compliance.
5
Data Security
365 Slot implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:
- Data encryption in transit: All communications between your device and our servers are protected by 256-bit TLS/SSL protocol.
- Data encryption at rest: Sensitive data such as passwords and financial information is stored in encrypted form using AES-256 standards.
- Access controls: Role-based access control (RBAC) ensures that only authorised staff can access player data, and every access is logged for audit purposes.
- 24/7 Monitoring: Intrusion detection systems (IDS) and firewalls continuously monitor all inbound and outbound traffic.
- Regular security testing: We conduct regular penetration testing and security audits carried out by independent cybersecurity experts.
- Staff training: All staff 365 Slot undergoes regular data protection training to ensure best practices are consistently followed.
In the event of a data breach: In the event of a security incident affecting your personal data, we will notify you and the relevant authorities within the timeframe required by law. We will also take immediate steps to contain and address the incident.
6
Cookies & Tracking Technologies
365 Slot uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how you use our platform (pages visited, time spent) to help us improve our services. All data is anonymised.
- Functional cookies: Remembering your preferences such as language, display settings and game choices for a more personalised experience.
- Analytics cookies: Used to understand overall platform usage patterns for product development and improvement purposes.
You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality of the platform. To learn how to manage cookies on your browser, refer to your browser's help section.
7
Data Storage & Transfer
Your personal data is stored on secure servers. Below is our data retention policy:
- Active account retention period: Data is retained for as long as your account is active and as required to provide services to you.
- After account closure: Financial records and transaction data are retained for 7 years after account closure to comply with Malaysia's anti-money laundering and tax legal requirements.
- Support communication data: Customer support communication records are retained for 3 years for complaint resolution purposes.
- Marketing data: If you withdraw your marketing consent, your data will be removed from our marketing list within 30 days.
In some cases, your data may be stored or processed outside Malaysia by our service providers. Where this occurs, we ensure that such data transfers are carried out with adequate safeguards in compliance with Malaysia's PDPA requirements and applicable international standards.
8
Your Rights as a Player
As a player 365 Slot registered in Malaysia, you have the following rights regarding your personal data under Malaysia's PDPA:
| Your Rights |
Description |
How to Use It |
| Access Rights |
Request a copy of the personal data we hold about you |
Contact support@365slot.life |
| Right to Rectification |
Request correction of inaccurate or incomplete data |
Via account settings or support email |
| Right to Erasure |
Request the deletion of your personal data (subject to legal obligations) |
Contact our support team |
| Right to Restriction |
Request that we restrict the processing of your data under certain circumstances |
Contact support@365slot.life |
| Right to Portability |
Receive your data in a machine-readable format |
Written request via email |
| Right to Object |
Object to the processing of your data for marketing purposes |
Unsubscribe via email or account settings |
We will process all data rights requests within 30 days from the date of receipt. If your request is complex or involves multiple items, this period may be extended to 60 days — we will inform you if this is the case.
9
Children's Privacy
Services 365 Slot is is not suitable for and is not intended for individuals under the age of 21. We do not knowingly collect personal data from children or minors below that age threshold.
If we discover that we have collected personal data from an individual under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
If you are a parent or guardian: If you suspect that your underage child has registered or is using the platform 365 Slot, please contact us immediately at support@365slot.life so we can take the appropriate action.
10
Third-Party Links
Platform 365 Slot may contain links to third-party websites or services in certain contexts. It is important that you are aware of the following:
- This Privacy Policy applies only to the 365 Slot at https://365slot.life only.
- We are not responsible for the privacy practices of any third-party websites or services you may access through links on our platform.
- We encourage you to read the privacy policy of every website you visit.
- Any interaction you have with third-party websites is at your own risk and subject to their respective privacy policies.
11
Privacy Policy Amendments
365 Slot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements.
- Any amendments will be published on this page with a new "Updated" date at the top.
- For significant changes, we will notify you via your registered email or in-platform notification at least 14 days before the amendments take effect.
- Continued use of the platform 365 Slot after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.
- We encourage you to review this page periodically to stay informed about how we protect your data.
12
Contact Us & Privacy Complaints
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, the 365 Slot ready to assist:
- Privacy Email: support@365slot.life — Please mark the email subject as "Privacy Inquiry" for faster handling.
- Live Chat: Click the Live Chat icon on our website for immediate 24/7 support.
- Response time: We aim to respond to all privacy-related enquiries within 3 business days.
- Formal complaints: If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory body.
You can also find additional information on the Frequently Asked Questions us, or visit the Responsible Gaming for information on how we protect your wellbeing as a player.
Our commitment: Your privacy is not merely a legal obligation to us — it is part of the trust you place in 365 Slot. We are committed to handling your data with full responsibility and transparency.